Locally-Cached Email Addresses

Some of you may be experiencing problems sending e-mail to certain employees. The problem comes from the cache of email addresses stored on your individual computer. The stored email address is no longer valid. Here's the way to fix the problem:

If an email to Person X "bounces back" to you, re-send the email...but this time, instead of typing their name in the "To:" field, hit the "To..." button and select the Person X's name from the list. Do this even if you're just replying to an email from Person X.

You will only have to do this once. After that, you can resume using the "To:" field in emails to that person as you did before.

This will fix the problem with your computer sending to that user only. You will need to do this again for any other users you have trouble emailing.