Shared Inkjet Printers

Inkjet printers aren’t "network printers" like most of our LaserJet printers are. However, in certain offices, one person’s inkjet printer is "shared" with other people. If this is the case in your office, you need to ensure that the computer that the printer is connected to is turned on. It isn’t necessary to log anyone into that computer, but it must be on in order for its printer to work with other PCs.

"Reading Layout View" in Microsoft Word

We have received numerous complaints about the default way that Microsoft Word displays certain documents, particularly e-mail attachments. By default, Microsoft Word 2003 displays these documents in the quirky, new "Reading Layout View". Many have found it annoying to have to click View/Print Layout on the menu bar to switch to a more normal (and printer-correct) view every time they open a document.

Here's the fix:

Go to Tools on the menu bar and select "Options...". Click on the "General" tab. Then uncheck "Allow starting in Reading Layout". Click "OK" and you're all set!

Locally-Cached Email Addresses

Some of you may be experiencing problems sending e-mail to certain employees. The problem comes from the cache of email addresses stored on your individual computer. The stored email address is no longer valid. Here's the way to fix the problem:

If an email to Person X "bounces back" to you, re-send the email...but this time, instead of typing their name in the "To:" field, hit the "To..." button and select the Person X's name from the list. Do this even if you're just replying to an email from Person X.

You will only have to do this once. After that, you can resume using the "To:" field in emails to that person as you did before.

This will fix the problem with your computer sending to that user only. You will need to do this again for any other users you have trouble emailing.